Email Best Practices

Email Best Practices


Phishing and Social Engineering

Examples of attack methods – 

Hacker sends a meeting request that has a Link to Join the Meeting, you click the link to join the meeting but it says before joining you need to update, 

Secure Email / Encrypted Email / Protected Message

Why Use Secure Email (Encrypted Email)?

When email is sent from a triumcyber.com or triumproperty.com email address to an external recipient (an email address that does not end in triumcyber.com or triumproperty.com), it must travel over the internet. It’s possible for attackers to intercept these email messages as they are traversing the Internet. 
Encryption will help prevent anyone who intercepts the message from being able to read it. So, email messages that have sensitive information in the body or sensitive documents attached should be sent encrypted.

How to Use Trium Email Encryption

Sender

To send a secure email, add [ENCRYPT] somewhere in the subject of the email.

Recipient Instructions

The following instructions can be sent to the recipient to help guide them through accessing the email.
Template - Recipient Instructions
Template - Recipient Instructions
You will receive an email that says: User Name (user.name@emailaddress.com) has sent you a protected message. The email also has a button to Read the message.
Click the button to Read the message. 
This will open a new window. Click the option to Sign in with a One-time passcode.
This will open a new window with a field to enter the passcode. 
The passcode will be sent in a separate email. You can copy the passcode from your email to the new window and click the arrow to continue. 
You will then be able to see the protected email.

 Suspicious or Unknown Emails

Emails are either expected or unexpected. Unexpected emails may be phishing attempts, or they may be legitimate business correspondence. Please use the Email Decision Tree to guide you in determining whether emails are legitimate or phishing. If you are unsure, please contact IT.
Note: Caution should always be used when opening any attachments or clicking any links.



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